The quality of the OnLine English service has been certified as being assured by a registered ISO 9001:2000 quality system. OnLine English appears to be the only service of its type that is quality assured to this standard.

This means that you can use OnLine English with full confidence that we meet this international standard for excellence. You can recommend OnLine English to your colleagues, professional bodies and journal editors in full confidence that you are dealing with a quality organization.

For information about ISO 9001:2000, please see the website of the auditing company, NCS International, and select the quality logo. For more detailed information about ISO standards please visit the International Organization for Standardization (ISO) website.

OnLine English quality policy

This policy applies to all services provided by OnLine English, that is: the provision of academic, scientific and business editing services.

OnLine English provides these services to scientists and academics whose first language is not English and who publish in the English-language academic press. These researchers require an editing service whose rigorous standards match those of the international scientific publishing industry.

OnLine English clients require a service that:

• deals expertly with the academic and scientific aspects of their documents,
• delivers the highest level of English language expertise,
• responds quickly and efficiently to all requests,
• provides follow-up assistance with edited documents, and
• guarantees the quality of its services.

We at OnLine English are committed to meeting the standards of quality expected by our clients. To ensure this level of service, we apply a quality management system that complies with the ISO 9001:2000 standard.

OnLine English has a team of 45 professional editors, most of whom have PhD qualifications, providing expertise in all academic disciplines. This means we can provide our clients with the highest levels of skill. We have designed our team processes to eliminate error and to ensure that all members of the team are always learning.

We focus on understanding our clients and consistently meeting their requirements and the requirements of the scientific publishing industry. The quality management system solicits and analyses customer feedback, detects any shortcomings in our processes and stimulates improvement in our service.

By adhering to these standards, OnLine English will achieve excellence in customer satisfaction and continuous improvement across the organization.