OnLine English proofreading and editorial service - Contact OnLine English: online 24 hours a day, 365 days a year

The final check
The most important version of a document is the final version that the author submits to the publisher. We often receive messages from authors saying, "I had my document checked by an English editing service, then I made only a few small final changes and submitted the article to the publisher, but the reviewer said that there were errors in the English." When we check the document, we almost invariably find errors in the author's "few small final changes". Reviewers who find even a few small errors in the English of a document often assume that the document has not been checked at all. When we edit a document, we advise the author always to use our free, fast follow-up service to check any final changes before submitting the document to a publisher.

Contact OnLine English: online 24 hours a day, 365 days a year

Your own OnLine English homepage

Manage your orders online on your own OnLine English homepage.

Log on with your username and password at http://zeus.oleng.com.au/OLE/Clients.

New clients need to set up a new account.

If you have forgotten your username and password, simply enter your main email address and we will immediately send your details to you.

Email contact

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We respond to all messages within 4–8 hours.

Emergency

If you have not received a response within 4–8 hours, it is likely there is a problem with the Internet. The problem might be at our end (we have not received your message) or at your end (you have not received our reply).

To make sure that your message is delivered to us, send urgent messages to both of the above addresses.

To make sure that you receive our messages, provide a second or third email address. At least one of these other email addresses should be with a second Internet Service Provider.

In addition, please provide us with your facsimile number in case we are not able to contact you on one of the above addresses.

Please log on to your OnLine English home page and check your personal details. Do you have a second email address for all OLE messages? Have you listed a back-up email address and your facsimile number?

Phone and Fax

Under normal conditions, we recommend against using phone and fax to contact us because our response times will be much slower. We accept payment by fax.

Phone: +61 2 8003 7448

Fax: +61 2 8572 5378

If you wish to speak to a member of our team, we suggest that you set up a time for a phone call in advance.

Postal addresses

Administration
OnLine English, PO Box 1605, Rozelle, NSW 2039, Australia

Accounts and payments
OnLine English, PO Box 3113, Weston Creek, ACT 2611, Australia