If you make changes and introduce grammatical errors into your OLE-revised document, we cannot guarantee the quality of its English. Therefore, please ask OLE to check any changes that you make to your OLE-revised document.
There is no additional fee for this service, unless follow-up requests take an excessive amount of time to process. See: Additional fees for follow-up requests.
If you wish us to check your changes or if you wish to ask questions about our changes or the editors' comments, please use the following procedure.
Instructions
Your OLE-revised document is returned to you with all of Microsoft Word's 'Track Changes' options selected. Please leave the 'Track Changes' function on. Any changes that you make to the text will be marked automatically, so that they can be quickly identified and checked by our editors. See: More information on Track Changes. If you wish to ask questions, please insert them within the document using the 'Insert comments' function. If you need assistance, see: How to insert comments into an MS Word document.- Log on to your OLE homepage and click on the original order number for which you wish to submit a follow-up request. (If you have already advised that you are fully satisfied with the original order, it will be listed on your 'Recent orders' page.)
- Click on 'follow-up request' (near the top of the page). A page containing a copy of these instructions will be displayed.
- Click on 'Continue' to upload your revised document(s).
While we cannot guarantee a response time, we aim to respond to all follow-up requests within 24 hours.
Please note that we have a limit of six follow-up requests per order.
Enquiries: ole@oleng.com.au