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| how to use the service |
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Placing an order:
1. When your document is ready for editing select place an order.
2. Follow the instructions to log on to our secure web server, enter your order details and upload your document.
3. We will send either a quotation or a confirmation of your order by email, usually within six hours.
* If you are a new client, we will send a quotation and await your acceptance and payment before we begin editing your document. When we receive your payment, we will send a receipt.
* If you are a previous client and you have established an account with us, you can request a quotation before we begin editing your document; otherwise, we will send a confirmation of your order and begin editing your document immediately. After we have returned your revised document and you have confirmed that you are fully satisfied, we will send an invoice. Our normal invoice payment terms are "Payment within 14 days". When we receive your payment, we will send a receipt.
4. If you have any questions, you can contact us at ole@oleng.com.au.
After we have edited your document:
5. We will send you an email when your revised document is ready to download.
6. Please check the changes to your text and any additional OnLine English comments. If you have questions or make further changes, you can send follow-up requests.
7. If we do not receive any follow-up requests from you within 30 days after we return your revised document to you, then we assume that you are fully satisfied.
Note: While OnLine English takes all reasonable care with the conversion of documents, final responsibility for the meaning and use of the document remains wholly with the client. OnLine English and its consultants disclaim liability for any loss, damage or injury resulting from the use of edited material.
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| turn-around time |
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The standard turn-around time for documents accepted by OnLine English is as follows:
- for fewer than 400 words, two days
for 400 words - 1,999 words, three days
for 2,000 words - 5,999 words, four days
for 6,000 words - 7,999 words, five days
for 8,000 words - 9,999 words, six days
for 10,000 words - 12,000 words, seven days
- for longer documents, by negotiation.
The turn-around time commences when OnLine English confirms acceptance of an order, usually within six hours of receiving the document.
An express service of half the above turn-around time is available for an additional fee. |
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| editing principles |
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| For research papers, OnLine English appoints a first reader who has a PhD in the relevant discipline or who is an editor and reviewer of relevant international journals. A second edit is undertaken by an editor with a strong linguistic background. Then one of our managers provides a final quality check.
OnLine English editors make changes to documents in order to:
- remove errors and make sentences grammatically correct, make the meaning clear when it is difficult to understand, impose appropriate conventions of style (e.g., spell out numbers less than 10),
- modify expressions that can be improved in a useful way (e.g., made shorter, more precise, or to conform to standard English).
OnLine English clients retain full responsibility for the content, structure and logic of their documents. Our editors do not make modifications at this level.
OnLine English respects an author's style at all times and does not make unnecessary changes.
If, however, a client has poor English and requires additional assistance, OnLine English will rewrite paragraphs or an entire document, upon request.
OnLine English will edit student papers, but our own ethical principles prevent us from rewriting papers that are part of a student's assessment.
OnLine English clients are able to discuss any issues arising from the editing of their documents until they are satisfied that their intended meaning is expressed precisely.
Because we follow the principles outlined above, leading researchers confidently use OnLine English, knowing that we enable them to say what they want to say in clear well-constructed English. |
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| Editor areas of specialization |
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OnLine English manages documents of all types (for example, research papers and abstracts, conference presentations, referees' reports, responses to referees' reports, CVs, newsletter articles, annual reports, proposals and submissions).
Whatever your area of expertise, OnLine English should be able to help. Included in our large team, we have editors with PhD qualifications in the following fields. Click on any of the headings below for more details about our specific expertise.
Full list of specialist fields covered by OnLine English
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| file types |
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OnLine English accepts files using the following software:
- ClarisWorks - Mac and Windows (versions 1 - 4)
HTML
MacWrite II MacWrite Pro (versions 1.0, 1.5)
Microsoft Word DOS 5.5
Microsoft Word for Windows (versions 2 - current)
Microsoft Word for Mac (versions 4 - current)
Microsoft Works for Windows (versions 2 - 4)
Microsoft Works for Mac (versions 3 - 4)
Multimate (versions 3.x, 4)
LaTeX, TeX
Lotus AmiPro (versions 2.0, 3.x)
Lotus WordPro ('96 - '98)
Rich Text Format - RTF
Scientific Word
Scientific Workplace
Text files - simple text (ASCII)
WordPerfect (5.1, 6.x)
WordPerfect for Windows (versions 5 - current)
WordPerfect Works 2.0
- WordPerfect for Macintosh (versions 2 - 3.x)
Please DO NOT send:
- Adobe acrobat (PDF) files (unless for reference purposes)
Attached image files (.jpeg, .tiff, .gif, .emf, etc.)
Microsoft Excel files (or other spreadsheet software files)
Microsoft Powerpoint files (or other presentation software files)
- Style and other associated files used by LaTeX/TeX software
For LaTeX files
Please send a PDF copy for reference purposes.
Large graphics
If possible, please remove large graphics (>500kb) from files before sending.
Reference management software
Please note that OnLine English does not edit citations or references generated by reference management software such as EndNote, ProCite or Biblioscape, because our changes may be overwritten if the citations or references are regenerated later. However, we will note separately any corrections needed to such citations or references.
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