OnLine English guarantees that the quality of the English in your revised documents will meet your requirements and the standards of the international scientific publishing industry.

After you receive your OnLine English-revised documents, please check our comments and changes. We will continue working with you until you are satisfied with our work. There is no additional charge for this follow-up service unless an excessive amount of time is required. Even if you make major changes to the document, our re-editing service is available for a discounted fee.

If you receive negative comments from a publisher about the English language of your OnLine English-revised document, we will:

• answer any questions you may have about the comments that you have received from the publisher; and
• check, discuss and revise any changes that you have made to the English language of the document in response to the comments.

There is no additional fee for this service, subject to the following conditions.

Conditions

The guarantee applies once you have paid for the OnLine English service.

The guarantee applies only to comments on the English language of the document. It does not apply to comments on the academic or intellectual content of the document; this remains your responsibility.

If you make changes to an OnLine English-revised document, you must ask us to check those changes. We cannot be responsible for a document where you have made changes that we have not checked.

If we are requested to edit only parts of a document, then the guarantee applies only to those parts, as we cannot be responsible for parts that we have not edited.

The guarantee does not apply to documents that are very poorly written; i.e., where we have notified you of the need for heavy-editing surcharges.

• take all reasonable precautions to ensure that your personal details and the contents of your documents are not disclosed to any other organization or individual.
• always return your documents on time (except where a delay is caused by Internet failures outside of our control).